Patient Information


Accepting patients and providing NHS services.

The current NHS dental contract limits us to a number of courses of treatment we can provide each year. There may be times when we are unable to offer services to new patients or patients who have not received treatment from the practice in the previous two years. We also reserve the right to refuse to treat patients who miss appoint-ments or cancel at very short notice.

If we cannot offer you an appoint-ment, NHS Sheffield 0845 4647 can help you find a dentist locally.

Emergencies

For swelling, bleeding, acute pain, accidents to teeth. Telephone the practice for an emergency appointment during opening hours.

Out of Hours

When we are closed the dental emergency service provided by NHS Sheffield is Primecare telephone 0844 736 8440

Urgent Appointments

For lost crowns and fillings, broken dentures etc we will try and find you an appointment as quickly as possible. Contact us during office hours.

Other health service enquires contact NHS DIRECT Tel: 0845 46 47 or NHS Direct On-line www.nhsdirect.nhs.uk/

Once you have seen one of our dentists, any further appointments will usually be scheduled with the same dentist. Should you wish to see another dentist within the practice, speak to our reception staff. Please note, however, at certain times individual dentists may not have any capacity to offer treatment to you. There are certain types of dental treatment that we do not offer via the NHS service, usually cosmetic, these treatments will be discussed with you and you will be given cost details.

Facilities for Disabled Patients
Entrance Ramp
Wheelchair access to ground floor
Hearing Loop
Large Print information by request

Payment

Charges are set by central government, who assume that all charges are collected in advance. We have no objections if our patients wish to pay on each visit, but all payment must be made by the last appointment.

Cash, debit or credit cards are preferred. We offer credit facilities for private treatment options (see reception for details).

Complaints or Compliments!

See our separate Complaints leaflet.

All complaints should be sent to the practice manager, who will investigate and report back to you within 7 days. We are also members of the BDA Good Practice Scheme who will also be able to help you if you feel we haven't dealt with your complaint satisfactorily.

If you prefer to make a comment or complaint to PALS (Patient Advise Liaison Service) telephone 0800 085 7539 Compliments are always welcome.

Patient Confidentiality and Data Protection

We are bound by dental regulations and data protection laws to treat your records and information with care and in confidence. Your details are secure and may not be accessed by third parties without your permission.

Freedom of Information

The practice manager can give details of information available to the public. Patients may request a copy of their record free of charge but if a written explanation of dental terminology is required then a fee of £25.00 is incurred.

There is a small charge for multiple copies.

We ask our patients to

We ask our patients to Arrive on time for appointments. Late arrivals may be asked to re-book.

Give us 24 hours notice if you cannot attend. This allows us to give your appointment to someone else.

Pay NHS charges promptly. Charges are set by government and we have no authority to change or waive charges.

Pay a deposit for private treatment when requested.

Raise any concerns. We would like the chance to explain or put things right if you are unhappy.

Keep your children safe. We have dangerous equipment and substances in the surgeries. Some children may be frightened if asked to see treatment on other family mem-bers. Please take children out of the surgery if asked to do so.

Switch off mobile phones in surgery and finish food and drink outside.

Violent or Abusive behavior

We reserve the right to refuse further treatment to any patient who acts aggressively (physically or verbally) towards any member of staff.